Payment Policy
Our credit card processor restricts our online payment policy. Our credit payment processor advice us to put a shipping hold on all orders for at least 48-hours for payment verification. We cannot accept payment over the phone or via email. The credit card processors require the customer to enter all billing related information including but not limited to you billing name, billing address and charge amount.

Your credit card will show that you are billed for ATOZ Business Computers by PaySystems.com or 2CheckOut.com.

Online orders will be confirmed via automated email. There will be no manual confirmation. You may login to your online account to check the status of your order any time after you placed the order. You will be notified if an item will not ship within 48 hours due to availability.

Please use care when entering your shipping address. If you enter an incorrect address and package need to be reshipped, you are responsible for all cost to reship plus a $5.00 handling fee.

Please make sure your email address and phone number are accurate or your order may be delayed. Your order will be delayed if your email is returned undeliverable,.

If we don't have your proper billing address (this is the address your credit card bill comes to) your order will be delayed or voided.

Order Cancellation
Order can be cancelled only if the order status is "Pending" by emailing us. You may not cancel the order after the order status has been changed to "Shipped" or "Completed". You may not cancel the order if you order is delayed or lost in transit. We have no control after the package is sent. We will re-ship the order as soon as we determine the cause of delay of delivery. We will give you full refund if the order cannot be re-shipped because of availability.

Shipping Policy Shipping and Charges

We ship on the second or third day after the payment has been confirmed; this time is needed to process a transaction and to create a package.

A handling fee of $2.50 will be added to all online orders shipping to U.S. address.
A handling fee of $5.00 will be added to all online orders shipping to non-U.S. address.
The UPS and USPS rate are calculated via live connections and is the exact charge from UPS and USPS
The minimum weight of UPS is one pound. The minimum weight of USPS Priority Mail is 12 oz
We reserve the right to change and choose other carrier if the shipping cost and delivery time is not affected.

UNDER NO CIRCUMSTANCES WILL ANY SHIPPING CHARGES OR HANDLING FEE BE REFUNDED

Insurance
Insurance and confirmation is required to protect package damage or loss in transit. All packages that are less than $50.00 are self insured by us. This will speed up damage or lost claim. No one will have to fill out claim from and wait 60 days for packages below $50.00. Package value above $50.00 will be insured by the carrier.

Next Day Shipment
Please note that our credit card processor requires a 48 hour wait on all credit card payment verification. Therefore if you choose next day delivery, you package may not go out until 48 hours after your place the order. We ship on the second or third day after the payment has been confirmed; this time is needed to process a transaction and to create a package.

Shipping Transit Time
USP Ground - up to 5 days across continental USA
USPS Priority Mail and First Class mail (under 12oz) - one to three days.
Please contact us if you do not recieve your package 10 days after you recieved the Shipping Confirmation from us.

International Shipping

You are responsible for the law and restrictions of your country on what can be imported. We are not responsible for any loss due to laws or restrictions of your country. You are responsible of what you can import to your country.

OUR RESPONSIBLITY STOP FOR ALL INTERNATIONAL ORDER AFTER WE SEND THE PACKAGE OF THE ORDER TO THE CARRIER. We can only provide you with proof of mailing or tracking number for your package. Shipping insurance may not be available for some countries. You are responsible for any loss if shipping insurance is not available for your country. We are not responisble for packages opened, damaged or confiscated at the Custom of your country.

Please Contact Us for International Shipping. We ship to most European countries, Australia, New Zealand and most Asian Countries. Our credit card processor restrict where we can accept International credit payment. We do not ship to the following countries due to either international law or the high rate of credit card fraud we have experienced. Afghanistan, Cuba, Iran, Iraq, North Korea, Libya, Serbia, Sudan, Romania, Indonesia, Singapore, Hungary, Belarus, Estonia, Latvia, Lithuania, Slovak Republic, Ukraine, Russia, Yugoslavia, Macedonia, Philippines, Thailand, Malaysia, Pakistan, India.

All International shipping is at our discretion and we reserve the right to decline any order or any portion of an order to any country:

Custom Clearing
Some countries take a very long time for packages to clear custom. Some of our customer has experienced custom clearing time of over 30 day. There is nothing we can do to speed up the process. We have no control after we send your International order. We can only provide you with proof of mailing or tracking number for your package. We are not responisble for packages opened or confiscated at the Custom of your country.

Return Policy
Please read the description of the item carefully. Please make any inquiry before your place the order. All sales are final. Items are returnable only if we ship the wrong item or if the item was defective. Wrong items will be replace. Defective items will be replaced or repaired at our discretion. Please be sure to contact us if your have any problem. We will do our best to have the problem resolved. We can only credit you the same way you pay.

Defective Item Return Authorization
Please contact us for a Defective Item Return Authorization Number for defective items.

Shipping Defective Item to Us
Please return defective items insured and pack the defective item carefully. It is important that you follow our Return Shipping Instruction. We reimburse you the return shipping cost per our Return Shipping Instruction. We cannot reimburse you anything other than the shipping and insurance cost according to our Return Shipping Instruction. If you choose to ship the defective item to us any other way, you will be response for any extra cost.

Warranty
We offer a 90 day warranty on material and workmanship for everything that is manufacture by us. Please refer to our return policy for defective items. Product manufacturers carry their own manufacturer's warranty. We will provide all documentation necessary to make manufacturer's warranty claim.

Privacy Policy
Password and User IDs
Your user ID and password, should be maintained as confidential and should not be shared with anyone or distributed or disclosed to third parties. It is your responsibility to notify us if you need to change or discontinue the user ID and password and you may do so by contacting by phone, fax or via email. It is also your responsibility to request such discontinuation immediately upon your knowledge or belief that such user ID and/or password is or may be subject to a breach of confidentiality.

Cookies
You should be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of "cookies." Cookies are small text files a Web Site can use to recognize repeat users. We may use cookies to recognize visitors and more quickly provide personalized content or grant you unimpeded access to registered areas of our web site.

Information gathered through cookies also helps us measure use of our site. Cookie data allow us to track usage behavior and compile data that we use to improve the site and target advertising. This data will be used in aggregate form; no specific users will be tracked. We do not use cookies to uniquely identify you, except where such use helps us to make your visit more efficient. Cookies help you travel through our site efficiently.

Our Security Policy
We are awared of your privacy concerns and strive to collect only as much data as is required to make your Internet and/or product or service use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible.

The foregoing policies are effective as of January 1, 2005. We reserve the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

ATOZ Business Computers
PO Box 3037
South Pasadena, CA91031

email:
gooddealonly@hotmail.com
sales@atozastro.com

Phone: 323-256-1498
Fax: 323-256-7987